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Event Policies
Everything you need to know for a welcoming experience.
Vague Disclaimer is Nobody's Friend. Have Fun! - Willow
🎟️ Ticket Refunds & Transfers
Unless otherwise stated in the description of a specific ticket or add-on, all event purchases are non-refundable.
This includes:
• Admission tickets
• Photo Ops
• Fan Experiences
• Specialty add-ons
Transfers
Some tickets may be transferable unless otherwise specified. However, all tickets remain under the control and ownership of the original purchaser’s Eventeny account.
For this reason, we strongly recommend purchasing tickets directly through your own account whenever possible.
HellmouthCon and Fandom Charities are unable to assist with disputes or unauthorized ticket transactions conducted through unofficial third-party platforms.
Official HellmouthCon tickets are sold exclusively through Eventeny.
Event & Add-On Cancellations
• If the entire convention is cancelled, purchases for unfulfilled items will be refunded
• If a specific Photo Op or add-on experience is cancelled, refunds will be issued for that item
• Refunds are issued to the original form of payment whenever possible
Missed Experiences
Refunds or exchanges are not provided for missed Photo Ops, Fan Experiences, or scheduled add-ons due to attendee lateness or scheduling conflicts. Please arrive before your scheduled session time.
🎫 Admission, Wristbands & Identification
Your HellmouthCon wristband is your admission credential and must be worn and visible at all times while onsite at the Torrance High School campus.
Wristbands are required for access to:
• Panels and programming
• Sunnydale Mall & Autograph Row
• Fan Experiences and specialty events
• Evening activities and convention functions
Team members, security, and school staff may request to see your wristband at any time while on campus, including in general gathering areas.
Wristband Rules
• Wristbands, badges, and tickets are non-transferable and may not be shared
• Do not give your wristband or badge to another person, including individuals outside the campus
• Duplicating, altering, or distributing wristbands or badges is prohibited
• Lost, stolen, damaged, or removed wristbands may not be replaced
Individuals without valid convention credentials may be denied entry or removed from the event.
Attempts to bypass access policies, share credentials, or engage in fraudulent activity may result in revoked access without refund and possible bans from future events.
👗 Costuming & Attire
HellmouthCon is a cosplay-friendly, all-ages event held on a real school campus. Costumes, cosplay, and creative character interpretations are welcome, including mashups and gender-swapped cosplay interpretations.
Attendees are expected to wear attire appropriate for a public, all-ages environment. HellmouthCon reserves the right to request costume modifications if an outfit is deemed unsafe, excessively revealing for the venue, or otherwise inappropriate for the event setting.
Approved footwear is required at all times while on campus. Shoes, sneakers, sandals, flip-flops, and slippers are permitted. Bare feet, wheeled shoes, roller skates, and hoverboards are not allowed.
🪓 Costume Prop / Weapons Policy
HellmouthCon welcomes cosplay and costume props as part of the convention experience. Because the event takes place on a historic school campus, all props and costume weapons are subject to inspection and approval by Convention Operations (ConOps).
Prohibited Items
The following are not permitted at HellmouthCon:
• Functional weapons of any kind
• Firearms, including concealed or openly carried firearms, except by authorized on-duty law enforcement officers
• Illegal weapons or prohibited items under local, state, or federal law
• Functional projectile weapons
• Unsafe props or items deemed hazardous by ConOps or venue staff
Allowed Costume Props
Simulated or costume weapons may be permitted as part of an approved cosplay, provided they comply with the following:
• All costume props must comply with applicable laws
• Projectile props must be rendered permanently inoperable
• Real arrows must have tips removed, bundled, and zip-tied to a quiver
• Costume swords must remain secured to the costume and may not be drawn on campus
• Props may not be used in a threatening, unsafe, or disruptive manner
Prop Inspection & Approval
All costume props and weapons must be inspected at the Weapons / Costume Props Desk located near Registration and Will Call.
Once approved, props will be tagged by ConOps and attendees will receive a wristband indicating their props have been checked.
Props without approved tags may be stopped for inspection at any time during the convention weekend.
Attendees unwilling to comply with prop inspection and safety procedures should not bring costume weapons or props to HellmouthCon.
🤝 Conduct & Harassment Policy
HellmouthCon is committed to creating a welcoming, inclusive, and respectful environment for all attendees, guests, volunteers, vendors, school personnel, and members of the public.
Attendees are expected to follow common-sense standards of public behavior, personal interaction, and respect for people and property throughout the convention weekend.
The following behavior may result in revoked access without refund and possible bans from future events:
• Harassment, stalking, intimidation, or abusive behavior
• Sexual misconduct or unwanted physical contact
• Disruptive, unsafe, or unlawful activity
• Interfering with convention operations or guest activities
• Ignoring staff, security, or venue instructions
• Attempting to access restricted or backstage areas
• Requesting autographs, selfies, or interactions with guests outside designated event times and locations
• Attempting to physically reposition, grab, or otherwise handle guests during photo ops, autographs, or programming activities
Physical contact with guests is only permitted when clearly initiated or invited by the guest themselves.
HellmouthCon reserves the right to address policy violations on a case-by-case basis in whatever manner Convention Operations and event leadership deem appropriate.
📸 Photography, Video & Recording Policies
Photography and casual video recording in general convention areas are permitted provided they do not disrupt programming, block walkways, interfere with operations, or violate attendee privacy.
Please remember:
• Ask before photographing cosplayers or attendees
• Follow guest, staff, and volunteer instructions regarding photography restrictions
• Personal photography and video are not permitted inside the Photo Studio during official Photo Ops
• Recording footage shown during panels or screenings is prohibited
Live streaming is not permitted during panels, Fan Experiences, concerts, photo ops, programming events, or Autograph Row activities without prior written approval from HellmouthCon.
This includes the use of phones, tablets, wearable cameras, smart glasses, laptops, or similar recording devices.
Attendees may be asked to stop recording or put devices away at any time during programming or screenings.
Failure to comply may result in revoked access without refund.
Approved members of the press, media, photographers, and videographers must comply with all HellmouthCon media policies, guest restrictions, and venue rules at all times.
Professional media access, interview requests, and press credential information can be found through our official Press Information page.
👉 View Full Press & Media Information
Attendance at HellmouthCon constitutes consent to be photographed, filmed, or recorded for promotional, archival, documentary, press, or social media purposes by Fandom Charities, HellmouthCon, approved media, or authorized partners without compensation.
♿ Accessibility
HellmouthCon is committed to creating a welcoming and accessible experience for all attendees. Because the convention takes place across the historic Sunnydale High campus, some areas may vary in terrain, spacing, and accessibility access, but we work closely with attendees whenever possible to help accommodate individual needs.
Accessibility features include:
• Wheelchair-accessible entrances and pathways
• Elevator access in the main building to reach the Little Theater
• Accessible restrooms
• Designated viewing areas for select panels and programming (space permitting)
Our team may also assist with:
• Mobility access questions
• Service animal guidelines
• General accessibility requests and event navigation assistance
👉 View Full Accessibility Details
👉 Contact Accessibility Support: access@hellmouthevents.org
🕒 Schedule, Programming & Guest Changes
Convention schedules, programming, guest appearances, panel lineups, Fan Experiences, Photo Ops, and specialty events are subject to change without notice.
Guests may cancel appearances, adjust schedules, or modify participation due to professional obligations, personal circumstances, travel delays, illness, production requirements, or other unforeseen situations.
HellmouthCon will make reasonable efforts to communicate major schedule updates through official channels, including the website, Eventeny, social media, signage, and convention announcements whenever possible.
Programming rooms, activities, seating availability, and event capacities may also change due to operational, safety, venue, or attendance needs.
Admission tickets are non-refundable due to guest cancellations, schedule adjustments, programming changes, or modified appearances unless otherwise specifically stated in an individual ticket or add-on policy.
Attendees are encouraged to check official HellmouthCon communication channels regularly for the most current information throughout the convention weekend.
👉 View Full Schedule & Programming Details
📲 Questions & Contact Information
Need help before or during HellmouthCon? Our team is happy to assist with ticketing, accessibility, volunteering, and general event questions.
HellmouthCon & Event Support
• Ticketing & Registration: registration@hellmouthevents.org
• Accessibility Assistance: access@hellmouthevents.org
• Volunteer Information: volunteers@hellmouthevents.org
• General Event Questions: info@hellmouthevents.org
Fandom Charities Inc.
• Organization & Nonprofit Questions: info@fandomcharities.org
🏫 Venue Compliance, Safety & Campus Rules
HellmouthCon takes place on the historic Torrance High School campus, and attendees are expected to help us treat the venue with respect throughout the weekend.
Please help us maintain a safe and welcoming environment by following all posted rules and instructions from event staff, security, school personnel, and Convention Operations (ConOps).
The following are prohibited on campus:
• Smoking, vaping, or cannabis use of any kind
• Alcohol or illegal substances
• Drones, helium balloons, or airborne/tethered devices
• Unauthorized retail sales or solicitation
• Pets, except approved service animals
• Blocking walkways, exits, or accessibility areas
• Unsafe behavior that disrupts programming or attendee safety
Civil, medical, or safety emergencies should be reported immediately to Convention Operations or campus staff.
ConOps is located near Registration and Will Call in the main entrance hall and serves as the primary point for event assistance, policy questions, incident reporting, and operational support during convention hours.
Policies may be updated or modified at any time to address operational, safety, venue, or legal requirements.